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FAQ'S (Frequently Asked Questions)
about 1 SHOP 6 PAYMENT 2 CURRENCY 7 SHIPPING 3 ITEM 8 GIFT 4 ORDER 9 WHOLESALE 5 DISCOUNT 10 ZEN
SHOP	Q: What is ZEN-SHOP.NET?
	A:"Zen-shop.net" is an online shopping site dealing in various categories of Japanese arts and crafts including koinobori, doll, armor and many others. "Zen-shop.net" presents these arts and crafts to people all over the world, at very reasonable prices.
	Q: Is ZEN-SHOP.NET a shopping mall?
	A: No. Zen-hop is not like a typical shopping mall retail outlet which only offers the places for sales to many various stores. All the goods on this website are purchased directly from Japanese domestic producers. Our shop sells them with responsibility and pride with our own brand. We have responded to customer needs and developed numerous unique goods with the producers. Please feel free to give us your opinions and requests.
CURRENCY	Q: Why are your prices shown in the Japanese currency, Yen?
	A: We have customers in many countries all over the world. Although it may seem convenient to follow the pattern of other web shops and display prices in US dollars, we have decided to display prices in Yen so that we may cater equally to all of our customers and also allow for streamlined maintenance of our prices.
	Q: How do I know the price in the currency of our country?
	A: All prices are shown in the Japanese currency, Yen (JPY). You may have a general idea, by clicking the button "EXCHANGE RATE" on the left menu for the true value in the currency desired.
ITEM	Q: Do you have some catalog or leaflet of your items?
	A: No. This website "Zen-shop.net" is the only one tool we can show you all of our items. This is mainly because we think that the website on the Internet is the best tool to let the customers know the newest information both promptly and continually, different from printings. Actually, we frequently update the contents including the new items. Furthermore, we try to reduce the cost as much as possible in order to offer you lower prices. "The best quality at the least price" is one of our basic policies.
ORDER	Q: Do you accept orders from overseas?
	A: Yes, of course. "Zen-shop.net" is accepting orders from all over the world. If you would like to know more about how-to-order, take a look at the HOW-TO-ORDER. However, there are some areas outside of which EMS cannot deliver. Be sure to let us know the address or the name of the country and the city in case of order or inquiry. There are also some goods unable to be delivered to some areas due to EMS regulations　of the size of a parcel.
	Q: Why don't you use a shopping basket system like other web shops?
	A: With such things as shipping costs or exchange rate calculations catering for a every country, it would require that we develop a complex website that would slowly draw our time and efforts away from sourcing and supplying high quality and interesting products. We would prefer to spend the time and effort required to develop and maintain such a system responding to each and every customer on an individual basis, which is in fact what we do.
	Q: Will the order be definitely placed, if all necessary items are filled in the order form and sent as is?
	A: No. Since shipping charges have to be determined for each item in the order, we will inform you by e-mail of the total cost, including the shipping charges. Contact us first by e-mail.
	Q: Is the order changeable after sending the order form?
	A: Yes. Since an exchange of several mails will be necessary, until the order is confirmed, you may pose additional questions and you may alter your order in your mail.
	Q: We are looking for hundreds of some small item to meet our business needs. Do you accept orders for such a large quantity?
	A: Yes. We are accepting orders for a large quantity to meet your corporate or business needs including sales promotion, events, special gifts to your clients and many others. We can also provide you with many other small items which are not included in our ordinary line-ups of the site. If you would like to know more, please take a look at BULK ORDER page.
DISCOUNT	Q: Is there any discount?
	A: Yes. We are giving a wholesale discount to a company or a person qualified for a Zen-shop Reseller. (See WHOLESALE page) We are also giving a special discount to bulk orders, besides the above wholesale discount. (See BULK ORDER page)
PAYMENT	Q: How can I pay?
	A: There are three options in payment: 1) your own credit card (VISA, or MasterCard) 2) international postal money order 3) Western Union money transfer service If you would like to know more about each method, please see below.		Please see below!
	Q: Can I make payment by a credit card?
	A: Yes. You can pay by your own credit card/Visa, MasterCard, AMERICAN EXPRESS, JCB, Diners Club International or their tied-up card. Your credit card payment procedure will be done at an e-cash site, which is protected by a secure (SSL by VeriSign) transaction. Since our register page is protected by a secure transaction, your credit card information cannot be read by anyone on the Internet. Therefore, please never send your important credit card information directly to us by email. Your credit card payment procedure must be done only at the said e-cash register page. If you would like to know more, take a look at the REGISTER page.
	Q: What is an international postal money order?
	A: International postal money order service is used to send money to individuals or firms in countries whose Postal Service has entered into international agreements for the exchange of postal money orders. International Postal Money Orders can be purchased at any local post office. Orders from overseas must be paid by International Postal Money Order. The local postal money order, which is only valid in the issuing countries, will not be accepted.
	Q: What is a Western Union money transfer?
	A: Western Union is a global leader in money transfer and message services, with a history of pioneering service dating back more than 150 years. Western Union continues today to help consumers and businesses securely transfer money or make payments using money orders and other electronic systems. Consumers can quickly and easily transfer money to more than 150,000 Western Union Agent locations in over 185 countries worldwide - the largest network of its kind. Western Union also markets more than one quarter billion money orders every year.		If you would like to know more, click above!
SHIPPING	Q: Is there any option in shipping?
	A: No, we only use EMS in shipping. EMS, international express mail service by air freight, is a speedy way to send documents as well as general articles as top priority mail. EMS is also the most reliable shipping method. You can track and trace your order with the given EMS item number by visiting the Japan Post's official site. If you would like to know more about EMS, please take a look at the SHIPPING page. Those who wish to have the product delivered as a gift need to let us know that. When that is not requested, we will send out the goods with an invoice as usual and write clearly what the article is and the price in a delivery check.
GIFT	Q: Can it be gift-wrapped?
	A: Yes. We offer gift-wrapping (as can be seen in right) at no additional charge. Please indicate the desired wrapping, when you place your order. Please note that some items cannot be gift-wrapped, due to their specific shapes. Those who wish to have the product delivered as a gift need to let us know that. When that is not requested, we will send out the goods with an invoice as usual and write clearly what the article is and the price in a delivery check.	pattern A	pattern B
WHOLESALE	Q:Do you accept wholesale purchasing?
	A: Yes, we are providing you with a unique wholesale system, as can be seen right. Registration is first required in order to become a RESELLER of Zen-shop merchandise. If you would like to know more about our wholesale system, please view the WHOLESALE page. Please note that all the items in the "MUSEUM COLLECTION" category are NOT available for sale on a wholesale basis. rank discount rate Five-star reseller 30 % discount Four-star reseller 20 % discount Three-star reseller 12 % discount Two-star reseller 8 % discount One-star reseller 4 % discount
ZEN	Q: What is "Zen"?
	A: "Zen" is defined as an enlightened religious and mental state attained by achieving serenity of mind. One of the practices used to obtain this serenity of mind is called zazen or "sitting in silent meditation". According to the Zen sect, truth is something which transcends the expressions of language and letters. It can only be grasped through the direct proof of experience obtained in the practice of zazen. The zen sect has become the backbone of the samurai spirit, tea cult and ikebana or Japanese flower arrangement. We have named our website "Zen" because we want people all over the world to attain harmony and peace of mind; through our traditional Japanese fine arts and crafts, which have been greatly influenced by the "Zen" spirit.

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